FAQ

BEFORE I BOOK

What is a Local Friend?

Our LFs come from a variety of backgrounds, but they all share a passion for travel and their home countries. These experienced professionals show you what the guidebooks can’t – a true insider’s perspective of each destination. Each LF has been through a tailored training programme, and many have at least five years’ experience under their belt.

What kind of experiences can I choose from?

Spain7degrees will select the best possible Spanish experiences for you. 
You can choose from six different categories in each of our cities: Foodie, Cultural, Relax, Mindfulness, Adventure and Music.
What are Optional Experiences and when can I book them?
We will tailor your trip in the best way possible. During the few months before your trip we will propose those experiences best suited to you and your trip mates.

What about the cities?

We know Spain’s most charismatic cities and their hidden treasures first hand. You simply have to choose your favourite destinations from our selection of Spain’s best 16 cities and then forget about all of the logistics!

How many people will be on my trip?

Remember that S7D are PRIVATE tours . You will travel just with the people with whom you booked your trip.

Will I have free time?

At S7DEGREES we want to tailor everything to your needs, that’s why the amount of time you spend with your Local Friend is entirely up to you.
Who will pick us up from the airport or train station?
One of the jobs of your local friend is to pick you up from the airport or station at your destination.

What kind of accommodation can we choose?

Many of your Local Friends live in apartments distributed around the coolest neighbourhoods. And when they want a change, where do they go? To small, cozy, charming boutique hotels. We have selected the best ones for you!

Can I make changes to the itinerary of my group trip, either before or during the trip?

The trip is tailored to your needs but there is always space for last minute changes in case you fall in love with a place (this is subject to our cancellation guidelines).

Can I book a group?

Of course. Just let us know how many of you, lucky people, there will be, and we’ll take care of the rest!

What if I have special dietary requirements?

We can accommodate guests who are vegetarian and can also cater for diabetic, gluten-free and other medically recommended diets. Please advise us at the time of booking your FOODIE experiences. Our Local Friend will know all about your needs!

How do I make a reservation?

Get in touch with us via email or phone and let’s start organising your dream trip!

How do I make a change in my reservation?

Please get in touch with us via email.

What if I need to cancel my booking?

You will need to pay a cancellation fee.

BEFORE I GO

Are airport transfers included?

You will need to make your way to your Australian airport by yourself. All other airport transfers are included.

Do I need travel insurance?

At S7D we want to make sure your experience is unforgettable, which is why we need all of our clients to be completely covered for any unexpected circumstances.
Travel insurance is COMPULSORY for all travellers and should be taken out at the time of booking. You must provide proof of your travel insurance on the first day of your trip; you will not be able to begin the trip without it.

Do I need travel insurance?

At S7D we want to make sure your experience is unforgettable, which is why we need all of our clients to be completely covered for any unexpected circumstances.
Travel insurance is COMPULSORY for all travellers and should be taken out at the time of booking. You must provide proof of your travel insurance on the first day of your trip; you will not be able to begin the trip without it.

Will I need a passport?

Passports are needed when travelling outside of your home country. Your passport should be valid for at least six months beyond the conclusion of your trip.

Will I need a visa?

Spain, as a member of the Schengen States, does not require Australian citizens travelling to Spain as tourists to obtain a visa prior to arrival.
On arrival from a non-Schengen state Australian citizens will be issued with a short period visa, or the common ‘Schengen Visa’, which permits a maximum stay of 90 days over a six month period within the Schengen State area (that is, 90 days over six months in the entire Schengen State area, and not in each individual Schengen state). The Schengen States are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

How do I organise my Visa?


You don´t need to worry about that. Spain 7 Degrees will organise it for you!

Can I bring a wheelchair on my trip?

Yes, in most circumstances you’re able to travel with a wheelchair on your trip, as long as you’re travelling with someone who’s willing to provide personal assistance. Please advise us at the time of booking if you plan to bring a wheelchair to ensure we can meet your requirements.

Will I need any vaccinations?

You don’t need any kind of vaccinations to travel to Spain.

WE ARE IN SPAIN!

Will I need electrical adaptors?

Electrical plugs and outlets are different in Spain. We recommend bringing a universal travel adaptor.

What if I become ill on my trip and am unable to continue?

Your Local Friend will assist you with a doctor’s visit or hospitalisation should you require it. S7D has a dedicated Customer Care Department in Spain, or our Operations Department will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you are able to re-join the trip or return home. This service is included in the cost of your trip.

No Hablo Español! I don´t speak Spanish

That´s not a problem! Our experienced local friends are fluent in both English and Spanish. Get to know the city as a local insider, and take advantage to learn more Spanish!

Ready for your trip?

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